Betinia Privacy Policy

At Betinia, we respect your privacy and are fully committed to protecting the personal data you share with us. This Betinia Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, use the Betinia app, or otherwise interact with our services. By using Betinia casino, you acknowledge that you have read and understood this policy and consent to the practices described below.

We operate under Maltix Limited (registration number C96904), licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/486/2018, and, for our sportsbook offering to residents of the Republic of Ireland, authorised by the Office of the Revenue Commissioners under licence 1020269. Our registered address is Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara CBD 1040, Malta. We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

When you register or use our services, we collect various categories of information to operate our platform, verify your identity, and comply with our regulatory obligations. We collect this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or identity verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you complete the Betinia register process
• We gather identity verification documents, including government-issued ID, proof of address, and payment method verification when required by our KYC procedures
• We record financial information related to your Betinia deposit and Betinia withdrawal transactions, including payment method details and transaction history
• We track your gaming activity, including games played, wagers placed, bonus usage, and session duration across our casino, live casino, and sportsbook products
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Betinia login or the Betinia casino login portal
• We monitor communications with our customer support team, including live chat transcripts and email correspondence

How We Use Your Information

We use the information we collect for a range of purposes necessary to provide our services, meet our legal obligations, and improve your overall experience with us.

• We use your data to create and manage your account, process your Betinia deposit and withdrawal requests, and verify your identity and age
• We use your gaming activity data to calculate your VIP level, apply cashback, and manage loyalty rewards under our VIP System
• We use your contact details to send you information about your Betinia bonus, Betinia promo code offers, Betinia no deposit bonus promotions, and other marketing communications where you have opted in
• We use technical and behavioural data to detect fraud, prevent money laundering, and comply with responsible gambling requirements
• We use your information to respond to support enquiries and resolve disputes relating to your account or transactions
• We use aggregated and anonymised data to analyse trends, improve our Betinia slots and Betinia live casino offering, and enhance the performance of our website and app

Legal Basis for Processing

We process your personal data on several legal grounds recognised under GDPR. We rely on the performance of our contract with you when processing data necessary to provide our services, such as managing your account or processing a Betinia withdrawal. We rely on legal obligation when we retain records for licensing, anti-money laundering, or tax purposes. We rely on your consent when sending marketing communications, and you may withdraw this consent at any time. We also rely on our legitimate interests in preventing fraud, securing our platform, and improving our services, provided these interests do not override your fundamental rights.

Sharing Your Information

We do not sell your personal data. However, we may share your information with certain third parties where necessary to operate our business and comply with regulatory requirements.

• We share data with payment processors, including Visa, Mastercard, Skrill, Neteller, Jeton, and MuchBetter, to process your deposits and withdrawals
• We share information with identity verification and anti-fraud service providers to confirm your identity and prevent unauthorised access
• We disclose data to regulatory authorities, including the Malta Gaming Authority and the Office of the Revenue Commissioners, where required by law
• We share data with our game providers, such as Pragmatic Play, Play'n GO, Microgaming, and Hacksaw Gaming, to the extent necessary for gameplay functionality
• We may disclose information to law enforcement agencies where legally obligated to do so

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, and regulatory reporting requirements. Following account closure, we typically retain records for a period required by Maltese gaming regulations and applicable financial laws, after which we securely delete or anonymise your information.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Customer funds are held in designated accounts separate from our company funds, providing an additional layer of protection in the event of insolvency. We use encryption technologies to secure sensitive data transmitted through our website and the Betinia casino app, and we restrict access to personal data to employees who require it to perform their duties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how you use our site. This includes tracking your interactions with our Betinia casino bonus offers and monitoring site performance. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Your Rights

Under GDPR, you have several rights regarding your personal data, and we are committed to honouring these rights promptly.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request erasure of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner in Malta

To exercise any of these rights, you may contact our support team through live chat or by emailing support@betinia.com. We aim to respond to all data protection requests within the timeframes required by applicable law.

International Data Transfers

Where we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with GDPR requirements.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to delete any such data if identified.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Betinia following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team, available 24/7 via live chat or email at support@betinia.com. We are here to address your concerns and ensure your trust in Betinia is well placed.